The second-hand marketplace Shoppers Share Frustration About Size Updates
Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has updated its sizing categories for women's and children's clothes but did not contact all shoppers about the modification.
Social Media Reaction
Numerous buyers and vendors have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed because of the remapping.
The platform stated the new system was more in line with similar services.
The platform has recommended to check their listings and adjust the sizing manually if necessary, resulting in member annoyance.
Sizing System Updates
Before the change, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was previously a 12 but now shows as UK 16-18.
Shopper Accounts
One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, from Glasgow, stated items she posted with size 14 tags were showing in the marketplace as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Manual Updates
Charlotte Lunn, located in England, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change on the platform has faced criticism: earlier, the service retracted a modification concerning shipment methods after backlash from users.
